Return and Procedure Policy:
All orders are processed via the United States Postal Service (USPS). Once an order has been packaged and prepared to be shipped, the customer receives an email with information and tracking details. Orders are typically delivered to the post office the next day or within one business day since this is a one-woman operation. 🙂
My product arrived damaged, what can we do?
Because ceramics can be difficult to ship, I do make it a priority to wrap each item with care, love, and lots of padding. Despite this, sometimes USPS can still be rough on my products, and items end up damaged by the time they arrive.
In a situation like this I can issue a refund for the cost paid for the products, shipping charges cannot be refunded once items have left my studio.
In order to move forward with a refund though, I will need pictures displaying the broken product(s) and the box it came in. I must receive these images within 2 weeks of their original shipping date (to leave time for expanded shipping schedules outside of our control). These can be emailed to me at firstname.lastname@example.org
I do hold the right to deny a refund or recreation process after reviewing the images.
Situations that are non-refundable:
- If a person drops or breaks their order.
- If the order items are misused or mistreated (ie, microwaving non-microwavable items).
- If orders are slow on delivery/ do not arrive by an expected date.
- If orders are delivered to an incorrectly provided address.
My orders taking too long/ I didn’t know it could take 1-2 months to create items.
I try to regularly post updates and banners on my site to keep everyone in the loop on my creation process, I’m so sorry if this information was missed before you placed your order! I accept refund requests on orders if they are requested within 48 hours of the order date. After that point, I have accounted for your order and am possibly already working it into my creation process. If this applies to your situation, please feel free to email me! 🙂
You can stay up to date on your order number and it’s creation process on my Order Calendar page! I cannot accept refunds for orders being delayed due to kiln firing delays from the shop I take my items to. If a batch is affected by a kiln firing delay, updates will be noted on the Order Calendar page to keep everyone in the loop on how the pieces are coming along!
What if I don’t like my order?
I do strive to meet every order’s expectations in design and creation, but if a customer is dissatisfied with their order, they can return the item to my studio for a refund. Refunds in this situation will only be issued once the order has been returned, and must be in without damage. This means that extreme care and packing consideration must be put into the returned order to ensure it reaches me safely. A confirmation email and image will be shared if necessary.
I am not responsible for shipping fees on returned packages.
I have a different situation that doesn’t really fit in these examples.
There’s always something that doesn’t quite apply, but that’s okay! If you find yourself in an interesting situation regarding your order with me, please let me know! I’m sure we can discuss and work something out. Your satisfaction is a high priority for me as I create art for you to enjoy!
I reserve the right to update this return policy and procedure guide as needed as my business grows, thank you! -Meg